Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be unused/uninstalled, free of scratches and mounting marks. Items should be returned in their original packaging, with all included hardware.

To start a return, you can contact us at hitbox.pev@gmail.com with your order number. 

Please note that return shipping is paid by customer.

A tracking number is required from the customer once the return has been sent. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hitbox.pev@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Products may be exchanged within 30 days of receiving your order if your item is unused/uninstalled, free of scratches and mounting marks.

To start an exchange, you can contact us at hitbox.pev@gmail.com with your order number.

Please note that exchange return shipping is paid by customer.

A tracking number is required from the customer once the exchange has been sent. Items sent back to us without first requesting an exchange will not be accepted.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hitbox.pev@gmail.com.